Rapid Results Package 2017-02-21T17:42:07+00:00

Welcome Fast Leader Legion!

Next Steps...

FREE $7,500 Rapid Results Package

For a limited time, move onward and upward faster with a FREE Rapid Results Package with your External Quality Monitoring program. *Claim it now – use it later

Next Steps...

“This is the Best Relationship.”

“Our customer service area has multiple vendor relationships and CRM is by far the best. It’s really the relationship that they’ve built with us and it goes beyond the ordinary and expected. Our company emphasizes a total care management philosophy – right down to our contact center. CRM has both the expertise and the personality we are looking for to be an effective partner. They do more than anticipate our needs, they help anticipate our family’s and patient’s needs.”

– Chris Lah, Cincinnati Children’s Hospital

What’s in the $7,500 Rapid Results Package?

Get over 300% greater ROI when customers grade calls versus Customer Feedback or VoC

With over 20 Years and counting, Customer Relations Metrics is the most complete and trusted Agent Performance Management VoC consultants in the contact center industry. Go live in less than 2 weeks!


Ridiculously Easy Setup

Do you want things to be easy? Customer Relationship Metrics offers a quick, easy setup. After all, we’ve been implementing External Quality Monitoring programs for more than 20 years so we should be able to do it fast and make it easy! Once we have our kick-off meeting, within two weeks, you will be collecting customer evaluations and creating agent scorecards. It doesn’t get easier than that. Want to know what RIM and MDM are? We’ll share that during your complimentary consult.


Fit to You: From Strategy to Agent Development

Customer Relationship Metrics possesses deep subject matter expertise in designing agent development programs using the customers’ evaluation of service. In fact, we invented it! We can help you with strategy design, insights and creating your custom agent scorecards. Your Higher Performance will be customer-generated so you know you’ll be moving in the right direction. And the best thing for you is:  we can take care of it all.

Claim your rapid Results Package!

What Else? 24/7 Hosted Reporting

Need access to your reports and customer comments? Get it 24/7 with our hosted Voice of the Customer Performance Manager (VoCPM™). Create your own reports or use the more than 100 pre-built reports to convert your customer evaluations to action.


Relationships: We Love Developing them, with You and for You.

We are dedicated to relationships. When you use our service, you’ll receive the full benefit of our experience of more than 20 years serving others and your satisfaction is guaranteed!

Claim your Rapid Results Package!

Claim it NOW!
Fast Leader Show

Get over the Hump!

Catch up on the latest episode of the Fast Leader Show with host Jim Rembach. Each Wednesday morning  guests share their stories about when they have had to get over a hump in their career or life. Their stories will help you to learn a better way, or different way to move onward and upward faster. Come have fun with us on the Hump Day Hoedown!